"Never put any friction between your customer and giving you money"
Dude, absolutely get rid of the requirement to make an account to get a quote. Understandable(ish) to need one to check-out, but hell "Check-out as guest" was probably one of the most profitable innovations in e-commerce ever.
A longer list of accounts is not worth more than a longer list of orders.
I was interested and hit the friction twice, after making an account, It wouldn't accept eagle files or just the raw gerbers. I know it's older but even sparkfun and adafruit designs are in this format.
I hesitated to even get a quote when it said I have to upload my schematic and pcb source. Their legal terms offer very little protection or reassurances that they will protect my IP. Giving them source files is was more risky than gerbers to me.
It's industry standard to accept gerbers and BOMs. Now that I've reviewed their legal agreements, using them is a hard no right now.
Yeah mostly we just haven't got around to it as the burning fire is always increasing capacity vs demand. Defo agree we should not require login though!
Most of the ones (for cnc and sheet metal at least) I’ve used do an estimate while you poke around and select options and then you send it for a final validation and quote.
For PCB quotes yes, but this kind of thing can be gamed by competitors. I think this is why there isn't great price info for many brick and mortar and online shops now..
"Never put any friction between your customer and giving you money"
Dude, absolutely get rid of the requirement to make an account to get a quote. Understandable(ish) to need one to check-out, but hell "Check-out as guest" was probably one of the most profitable innovations in e-commerce ever.
A longer list of accounts is not worth more than a longer list of orders.