> there is cohort of users who are absolutely not smart enough
The average IQ is 100, half of people are below that.
Being surprised that customers may be of different intelligence is the kind of thing that comes out of people who have never had to work a retail/restaurant job in high school growing up. If someone has made it that far in life before finding this out, they've lived in a bubble.
People of varying intelligence levels can operate a motor vehicle and yet software can't be designed well enough for them? The failure may be on the SWEs.
The average IQ is 100, half of people are below that. Being surprised that customers may be of different intelligence is the kind of thing that comes out of people who have never had to work a retail/restaurant job in high school growing up. If someone has made it that far in life before finding this out, they've lived in a bubble.
People of varying intelligence levels can operate a motor vehicle and yet software can't be designed well enough for them? The failure may be on the SWEs.