there’s a general dismissive attitude with these bugs. When you report them, customer service responds with incredulity, and continues to explain that’s how the software is supposed to work.
CS has been trained to close conversations, not to resolve issues.
I’ve reported critical issues with my bank where the accounting was broken, money was missing, transfers were inconsistent. Customer service loves to explain “well that’s just how the system works”.
Sorry no, the system has failed. It’s an accounting system, and by definition needs to be accurate, or at least report an error if it can’t remain consistent.
The same standards that would fail an interview are completely ignored for paying customers.
CS has been trained to close conversations, not to resolve issues.
I’ve reported critical issues with my bank where the accounting was broken, money was missing, transfers were inconsistent. Customer service loves to explain “well that’s just how the system works”.
Sorry no, the system has failed. It’s an accounting system, and by definition needs to be accurate, or at least report an error if it can’t remain consistent.
The same standards that would fail an interview are completely ignored for paying customers.