An interesting version of this is when a team basically internalizes some issues in the software they work on and it turns into something they accept as a fact of life or even turn into a joke. „X failed again? Don’t bother, it’s been a shitshow for years.” What?!
A few years ago I started leading a team working on a product that had a lot of „legacy” quirks like that. It took me a good while to set a strong quality bar, both mentally and technically. I would frequently point out where the mindset was wrong, prioritize certain fixes over project work, fix a lot of issues myself, fight with other teams to fix their stuff, run silly contests such as „who solves the most support tickets this month gets a prize” and sometimes even „stop the world” for a few days until we got something in order.
Some people might be prone to think their team will never have the time to do that (and some may be right) but in my experience quality pays back. Often fixing a small bug takes about as long as discussing if it’s important, properly filing it in JIRA and then communicating to the outside world it’s not the priority. And eventually you reach a point where you have way more calm and focus than before because nothing is burning.
A few years ago I started leading a team working on a product that had a lot of „legacy” quirks like that. It took me a good while to set a strong quality bar, both mentally and technically. I would frequently point out where the mindset was wrong, prioritize certain fixes over project work, fix a lot of issues myself, fight with other teams to fix their stuff, run silly contests such as „who solves the most support tickets this month gets a prize” and sometimes even „stop the world” for a few days until we got something in order.
Some people might be prone to think their team will never have the time to do that (and some may be right) but in my experience quality pays back. Often fixing a small bug takes about as long as discussing if it’s important, properly filing it in JIRA and then communicating to the outside world it’s not the priority. And eventually you reach a point where you have way more calm and focus than before because nothing is burning.